Returns & Exchanges
At Open Farm, we want you to love your sustainable wardrobe. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 30 days of delivery for all unworn items in original condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original eco-friendly packaging, ensuring all tags are attached and the garment is in its original state.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing